Conflicts are part of (working) life: no matter what you do, they come up from time to time. This course will focus on how best to deal with them, both preventively and reactively. To do this, it is important to know potential causes and to be able to identify and analyze emerging conflicts. We will also discuss how constructive conflict management can be based on this and how to prevent further stages of escalation.
Since conflicts often arise from communication problems and can be resolved primarily by talking, the course will also focus on the basics of good communication. Among other things, we will look at the communication type of the individual participants and what it implies about the handling of conflicts. Further attention will be paid to the existence of hierarchical differences between the conflict participants. In this context, the question of how to behave towards superiors is of interest, as well as the opposite view (e.g. a conflict with supervised students).
Participants are given the opportunity to address their own conflicts in a discreet environment, but they do not have to do so.
The key points in overview:
- Recognizing and classifying conflicts
- Constructive handling of conflicts
- Conflict resolution strategies with and without existing hierarchy
- Reflection of one's own communication style and its effect on others
- Rules of good communication
... is a certified trainer and coach for scientists. He studied and worked at universities in Germany, Australia, and Canada. Specializing in research management, career planning and communication, he has more than 10 years of experience in higher education training.